*** Please read this page before purchasing! ***
General disclaimer:
Unless I made a mistake while packing orders, once I have given orders over to USPS, they are out of my hands and I am not responsible for delays, damage, loss, or additional fees!
International shipping:
I am currently only shipping to the USA and Canada due to international tax and VAT laws and other global disruptions. I may open up more options in the future.
Carrier and payment:
I ship through USPS, and accept PayPal and Stripe (new).
Processing time:
I aim to ship orders at least weekly, but please be patient if there are delays in order processing especially during events, sales, or store openings when I have an influx of orders!
Domestic shipping time:
Typically USPS delivers First Class mail in 3 business days, but please allow up to 2 weeks due to potential mail delays.
International shipping time and fees:
USPS estimates up to ~20 days for First Class International mail to be delivered, but it is not guaranteed and may take longer. Please order at your own discression. You are also responsible for any customs or import fees relating to your order in your country.
Refunds and exchanges:
No general refunds or exchanges. Please make sure you select the correct items you wish to buy and enter correct shipping information; I cannot refund mistakes on your end!
If I accidentally send you the wrong item, send me a message through the contact form. I cannot refund shipping costs if there were other items in the order that were sent and received correctly.
Lost or damaged items:
For items that were damaged in transit, please send me a contact form and I will work with you to refund or replace your item. For items that were lost, please allow generous time before contacting. If items are truly lost, I can resend items if they are in stock or refund you the cost of the items. However, in both situations of lost or damaged-in-transit items, I cannot refund the cost of shipping. If you choose to receive a new item, you must pay shipping again.
Packaging:
Large flat prints will be mailed in stiff envelopes. Small 3D merch (pins, charms) will be mailed in bubble mailers or wrapped in bubble wrap in stiff envelopes. Both of these options offer tracking as First Class Packages. Small postcards and prints (5x7 inches or smaller) will be mailed as First Class Letter mail in a stamped envelope, which does not have tracking, in order to keep shipping costs low. If you would like to receive these kinds of items as more expensive package mail with tracking instead, please send me a contact form. Multiple prints ordered at once may be consolidated into one plastic sleeve to cut down on shipping materials and plastic use.